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Frequently Asked Questions
Welcome to the one-stop shop for all your booking solutions.
In this section, you can find answers to a variety of questions that help to ensure a smooth-sailing trip ahead. Make sure to log in for a more personalised experience.
to manage all your bookings
What is my seat number?
How can I change my seat number?
Why are my reserved seat numbers not available while checking in?
Why are my reserved seat numbers not visible on my e-ticket?
Can I still choose my seats after booking my flight with you?
If I change/cancel my flight, can I get a refund for the reserved seat(s)?
Can I request a refund on my reserved seats?
Why is my seat reservation cancelled?
How can I reserve a seat?
Will I definitely be given the seat I selected online?
Can I select seats for children online?
How can I change a reserved seat?
I would like to know the seat angle.
Can people making separate bookings still select seats next to each other?
What is the difference between preferred and ordinary seats?
Can I select seats when I check in at the airport?
How do I select my seats if the selection system is closed?
Do you still need help?
Travis, our chatbot, will be happy to help. Live agent support 24/7.
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