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Frequently Asked Questions
Welcome to the one-stop shop for all your booking solutions.
In this section, you can find answers to a variety of questions that help to ensure a smooth-sailing trip ahead. Make sure to log in for a more personalised experience.
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Top questions
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Changing
Cancelling
Refunds
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Flight
Passengers
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How can I cancel my booking?
How can I cancel a flight for all the passengers in my booking?
How can I cancel my inbound/outbound flight?
What is the latest time I can cancel my tickets?
Are you able to reduce the cancellation fee?
My ticket cannot be cancelled, what can I do?
What should I do if my ticket has expired?
Why is the cancellation fee so high?
Will I be charged for cancelling a ticket which has not yet been issued?
Why can't I cancel my booking?
Can I cancel my ticket at the airport counter?
How can I get a flight delay/cancellation certificate?
Can I restore my refunded booking?
Can I restore a canceled booking?
Why has my booking been canceled?
How can I cancel the flight(s) for 1 passenger in my booking?
What are the costs of cancelling my booking?
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