Jointly operated by Chilean and Brazilian investors, LATAM is one of Latin America's largest airlines. Based in Santiago, Chile, the company serves around 75 million passengers annually, which puts it up among the global elite.
LATAM started out as a merger of the airlines LAN and TAM in 2010, and has since become a global presence. The company currently schedules direct flights from Toronto to destinations in Brazil and Chile, and also serves American airports like Boston, Los Angeles, Miami, New York JFK, and Washington D.C.
As part of the Oneworld alliance, the airline offers a diverse range of code-sharing options, allowing travellers to easily purchase journeys involving one or more carriers. Passengers can also enjoy frequent flyer benefits via the LATAM Pass, which also allows them to earn points on fellow alliance members.
The airline operates a fleet of around 140 planes, most of which are Airbus A320 models, although 26 Boeing 787 jets have also been added. Safety-wise, the company has an exceptional record while experiencing no major accidents.
That safety record reflects a record of general success, which has seen LATAM win numerous awards, including 2020 Apex prizes for Best Cabin Service and Best Inflight Entertainment in South America.
LATAM has a strong reputation for customer service and comfort, so travellers can expect to be well taken care off. Cabin classes include familiar options like Premium Business, Premium Economy, and Standard Economy. All of them have their own unique features.
LATAM Business Class
All Business Class seats have direct aisle access, along with 45.7 cm (18 in) screens, cocktail tables, and space to store essentials. Seats can recline into 193 cm (76 in) long beds when needed, and each seat is 188 cm (74 in) apart from its nearest neighbors - providing ample space to unwind. Gourmet food is served to all passengers, who can also take their pick from a sommelier approved wine list.
LATAM Economy Classes
LATAM offers two Economy options: Premium and Standard. In Premium, passengers enjoy leather-covered seats and extra space. There are larger touchscreens, as well as individual power points for phones or laptops. All Standard seats recline if required, while seat pitches range from 78.8-86.4 cm (31-34 in). Both Economy classes come with free meals, including complimentary alcoholic drinks on international services.
Entertainment and Ground Services
Passengers shouldn't be bored with the airline's services. With 150 movies loaded into its system, kids programming, and music as well, there's something for all tastes. In-flight Wi-Fi is also available on some domestic flights, but isn't provided for international travellers.
The company operates a series of VIP Lounges, including locations at New York JFK, Miami, and Orlando (but not Toronto). Any Oneworld members can use these lounges, which offer Wi-Fi, washrooms, food and drink, comfortable seating, and more.
Online check-in for international flights starts 48 hours before departure and ends 75 minutes before flights leave.
Check-in in general also ends 75 minutes before international flights depart, and travellers are recommended to arrive 2 hours before flying.
Business Class
Business Class travellers can check-in 2 items of luggage, and each of them must weigh less than 23kg (50lbs).
Travellers can take one carry-on bag, with a maximum weight of 16 kg (35 lbs).
Economy Class
In Premium Economy and Standard Economy classes, passengers can check-in 1 item of baggage weighing less than 23kg (50 lbs).
Passengers are allowed 1 carry-on bag. In Premium Economy, this can weigh up to 16kg (35lbs). In Standard Economy, the weight limit is 8 kg (17 lbs).
Whether travellers are flying in Business, Premium Economy, or Standard Economy classes, the total dimensions of checked baggage items must not exceed 158cm (62 in).
Carry-on items in all cabin classes must be smaller than 55 x 35 x 25 cm (21 x 13 x 9 in).
If travellers need to check-in baggage which exceeds the weight or size limits laid out above, excess baggage fees will apply.
These fees vary for checked baggage and could be anything from USD $28 to USD $200 depending on the size and weight of the items involved. Fees for oversized carry-on bags will usually be USD $100 for international flights, which is charged at the check-in desk.
LATAM Pass holders can also use their points to add extra items of luggage. If they have enough points on their card, this can allow travellers to add as much as 23 kg (50 lbs) bags to their luggage.
Fees will also apply for "special luggage" such as musical instruments and sporting equipment. However, mobility aids like wheelchairs can be transported free of charge.
Infants are welcome on LATAM flights, but parents will have to pay a fraction of the adult fare for every child. Parents can take an extra personal item as carry-on baggage, along with a booster seat or folding stroller, while bassinets can be provided on request.
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